Shipping Policy
At Fieldstar Engineering, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we process, ship, and deliver products.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
- If we are experiencing a high volume of orders or facing supply chain delays, shipments may be delayed by a few additional days. In such cases, we will notify you via email or phone.
2. Shipping Methods & Delivery Times
We offer standard and expedited shipping options via trusted courier partners (such as DTDC, Blue Dart, FedEx, or Delhivery).
| Shipping Option | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 4–7 business days | All India |
| Expedited Shipping | 1–3 business days | Select cities only |
Delivery times may vary depending on your location and the nature of the product (especially for custom-engineered items).
3. Shipping Charges
- Shipping charges are calculated at checkout based on product weight, dimensions, and destination.
- Free shipping may be available on select orders or promotional campaigns.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website.
5. International Shipping
Currently, we do not offer international shipping. If you have a special requirement, please contact us at info@fieldstar.in for custom export inquiries.
6. Damages or Lost Packages
If your order arrives damaged or appears lost in transit:
- Please contact us immediately at service@fieldstar.in with your order number and photos of the damaged package/product (if applicable).
- We will coordinate with the shipping partner and provide a resolution or replacement.
7. Contact Us
For any questions regarding shipping, please reach out to us:
📞 Phone: 9148706898
📧 Email: info@fieldstar.in
🌐 Website: www.fieldstar.in